What Would You Do If There Were Nothing In Your Way?
What’s the project you would do if there were no barriers? We all have a fantasy project—the game-changing, career-defining dream work we hope to someday
January 22, 2020
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The Tambourine in the Back Seat (Your Smallest Problem)
For about six months, there’s been a toy tambourine in the backseat of my car. As a parent of two toddlers, that’s not particularly odd
December 17, 2019
Meetings
Unexpected Ways to Improve Your Meetings
Just because you have to gather in a boring room-and you have no control over what that room is-doesn’t mean you can’t make a few small changes to reset expectations & have a creative, productive meeting.
December 2, 2019
Organizational Empathy
The Secret to Successful Digital Transformation: BURN IT ALL DOWN
If your plan is to upgrade a few pieces of tech and let a few departments request modern updates to their systems, your digital transformation is a bandaid.
August 7, 2019
Design Sprint
Why Your Agency Should Run Design Sprints
Let’s ditch this outdated and boring kickoff that feels like a waste of everyone’s time, and let’s get to work — agency and client — as partners and collaborators.
July 16, 2019
Problem Solving
How to Force A Beginner’s Mindset (When You’re Too Familiar With the Problem)
Don’t fool yourself into believing you can just think up a solution to a problem you’re trying to solve. If you could have solved it
July 10, 2019
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Using Empathy to Hack Customer Service
It’s 2019 and the human customer service reps are just as robotic as the AI chat bots. As we work to humanize robots, shouldn’t we also
June 26, 2019
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Get uncomfortable: how liminal space is the key to unlocking your team’s creative potential
When we are uncomfortable, we will do what we can do neutralize the threat or end the discomfort. We will try almost anything, and we’ll come up with it quickly.
April 23, 2019
Research
Empathy is not a survey: an introduction to Empathetic Research
Surveys create a baseline for data. They are an incredibly useful tool for generating reports on demographics and gathering basic quantitative data. Market research absolutely
August 10, 2018
